Concurrent Sessions
The office* Conference offers two days of quality learning from professional trainers, authors, and experts. Choose from nine essential topics each day!
- If you are managing time, projects, performance, or people, get the best practices, proven strategies, and practical skills that you need to succeed in the Management Theater.
- If you are looking to fine-tune your skills, you’ll find a full range of information-packed sessions to beef up your skill-set in the Toolkit Theater.
- If you are responsible for managing the facility, hiring staff, planning events, or purchasing office products, get the information that you need to do your job better and more efficiently at the Solutions Theater.
To see the complete conference schedule go to the Conference at a Glance page.
Presented by our Premier Learning Partner
60-Minute Guide to Project Management: What You Need to Know!
Jack Ferraro, American Management Association
Whether you're the project leader, part of a team, or executing on your own, it's unlikely you'll get through the next six months without working on a project. You'll be more successful and get better results with proven techniques for planning, organizing, and managing a project. Master critical PM terminology; identify common problems and obstacles with projects; learn the steps in project management and how to build a reliable plan. Plus get best practices for building project teams and identify action items to improve project management back in the workplace.
Use Your Most Powerful Asset Powerfully—It's Time
Darlene Carver, MBA, CFJST, American Management Association
If you're overloaded, feeling stretched to the limit, and exhausted, come get yourself back on track. Learning how to better use your time is not rocket science. There are two simple things that will help get control of your time: 1) setting goals and 2) prioritizing them. This session is about not just understanding but practicing those two principles. Learn about SMART goals and how documenting your goals and committing to them can improve your accomplishment rate by 78%. Set priorities that keep you from letting the urgent distract you from the important.
Teaming with Your Boss (and Colleagues)
Darlene Carver, MBA, CFJST, American Management Association
Do you and your boss experience communication gaps? Would you like to enhance your rapport and influence? Teaming with Your Boss focuses on four communication styles that form the basis for strategic collaboration with your boss and others. Pinpoint the different styles and practice modes of interacting with people of an opposite style. Increase your interpersonal effectiveness when you understand others' needs and hot buttons, know how they interpret your style, and then flex your own style to communicate on their wavelength.
Taking the Lead: Core Leadership Skills for Today's Professional
Talia Fox, American Management Association
Ready to take the next step in your leadership development? This session is uniquely designed to help both emerging and seasoned leaders take on new challenges and responsibilities. Discover your unique leadership style, and get tips on projecting a more dynamic image. Explore effective power and influence strategies while you learn practices that just don't work. Gain key insights into navigating organizational politics and team dynamics. Walk away better prepared to take the lead, be more successful, and get results.
The Hiring Interview: Best Practices and Legal Considerations
Marcia K. Thompson, Esq., American Management Association
The interview is your opportunity to find the candidate who is the best match for the job and the organization, and it's your best chance to screen out candidates who don't have what it takes. This informative session offers useful tips on conducting insightful interviews. You'll be able to prepare questions that better assess the candidate's qualities, to manage the interpersonal dynamics of the interview, and to select the overall best qualified candidate. We'll cover interviewing do's and don'ts and legal issues that you need to know when questioning and documenting results of interviews.
Tools for Managing Performance and Increasing Productivity
Marcia K. Thompson, Esq., American Management Association
As a manager, it's up to you to unlock the potential of your employees. This session targets the practical skills that you need to create and maintain a productive environment, and gives you the tools that you need to motivate your team. We'll highlight critical communication techniques to check understanding, send the right message, and get the answers that you need. Learn the 5-step coaching model that reinforces motivation and teaches employees to self-correct. Get quick, useful tips on effective performance appraisals and adapting to the new workforce.
E-mail Effectiveness: Are You Getting Your Message Across?
Adele Igersheim, American Management Association
We get far too many emails each day and usually respond in haste. The truth is that half of the emails sent and received are neither well-conceived nor well written. The results? Miscommunication. Lack of clarity. Brusque tone. Unprofessional image. Missing information. Make the emails that you send count and make them clear. Take this hour to learn from a professional about e-mail structure, tone, and style. Sidestep the most common e-mail mistakes, and craft subject lines that work. Your e-mails can be brief, readable, and more effective.
Becoming a Better Negotiator
Larry Ray, American Management Association
Some experts say that half of our interactions involve negotiation, but most of us are "accidental negotiators." We haven't studied the negotiation process nor armed ourselves with the skills we need to achieve our goals. Learn what is negotiable and what makes an effective negotiator. Understand how to plan for and apply the six steps of the negotiation process. Then hear how to offer concessions (and when not to) and how to establish your settlement range. By the end of this session, you will have added powerful tools to your negotiation toolbox.
Office 2007/2010: Tips and Tricks to Get You Up to Speed Fast
Melissa Esquibel, Certified Microsoft Office Trainer
Transitioning to the new versions of Microsoft Office can be frustrating and time-consuming. In this session, you will learn the essentials of using the new Ribbon interface, how to find the things you used to do, such as mail merge in Word, sort and filter in Excel, and slide animation in PowerPoint. You will also learn how new features like Themes, SmartArt, and Quick Parts can make your tasks easier. Attend this session, and get back up to speed. Melissa Esquibel, Microsoft Certified Trainer, will also leave time for your specific questions. So, come prepared.
Managing Projects with Outlook Calendars & Tasks
Melissa Esquibel, Certified Microsoft Office Trainer
If you don't have access to robust Project Management software or just don't want to learn ANOTHER application to manage your projects, attend this session. You will learn tips and tricks for setting up a project, managing meetings, and status reports. You'll learn how to use categories, flags, quick steps, your To-Do bar, and some neat import/export tricks to create calendars and tasks. As a bonus, if you're new to Office 2007 or 2010, Microsoft Certified Trainer, Melissa Esquibel, will also give some tips for using the newer interfaces to get things done better and faster than ever before.
Office Supplies, Tools, & Accessories: What's New, What's Cool, and What Gets the Job Done
Brian Greene, Founder and Editor, OfficeSupplyGeek.com
You won’t find professional athletes using the cheapest, generic, no-name equipment that they can buy, so why should you use low-quality materials or tools when you are trying to do your best work? Brian Greene, a.k.a. the OfficeSupplyGeek, shares some of the newest, most appealing, and innovative personal office supplies he's found, including green products that you'll love. His recommendations will help you to get the job done better and more efficiently, while lifting your spirits and making you the envy of your co-workers.
Impact of Disasters on Business: Steps to Increased Preparedness and Resiliency
Rebecca Hansen, MSW, Senior Project Manager and Consultant, EAD & Associates, LLC
Disasters can impact every facet of a business. How sound is your plan to continue operations? To support your staff, clients, and business partners? To engage with the community? Get expert guidance on how to make the planning process more effective. We'll cover assessing workplace vulnerability and critical assets; strategies for effective leadership; key planning components such as notifications and crisis communication, and engagement of internal and external stakeholders in the process. Walk away with specific steps that you can take to enhance the emergency planning process and results.
Top Ten Trends That Are Changing How We Work Now
Carol O'Hern, Impact Office Products
Technology is radically changing the way we work. Office products and practices are more efficient and more cost-effective than ever. But the evolution has just begun. This session will help you and your office stay ahead of the curve. Hear how the paperless office is becoming a reality as storage moves to the cloud. Learn how workspaces and furniture are changing as a result of telecommuting and collaborative work environments. We'll cover these trends plus eight more, exploring what's new in workflow and document management, security, emergency preparedness, managed print services, and legal regulations. If you want to be "in the know" on office trends, this is a must attend!
The Office Relocation: Making the Move Successful & Predictable
Richard Fanelli, AIA, CFM, IFMA, Fellow/President, Fanelli McClain
If your office is moving and you're designated to lead the move, this session is for you! Murphy's Law can work overtime on office relocation projects unless you establish the proper framework for a successful and predictable project implementation process. We'll identify issues that must be addressed from the beginning as well as best practices that facilities managers can use throughout the project to control the budget, schedule, installation, and the move itself. Learn to anticipate problems and maintain a high level of satisfaction for management and end users. Get "success metrics" tools that you can use to track your level of success during the implementation and completion of the project.
Effectively Managing "Churn" in Dynamic Office Facilities
Richard Fanelli, AIA, CFM, IFMA Fellow/President, Fanelli McClain
Organizations today expand, contract, and reconfigure the workforce at a rapid pace. Those responsible for moving people and equipment in order to meet ever-changing organizational needs know that this "churn" can be the facilities manager's greatest challenge. Minimizing disruption as well as construction and moving costs is critical. Get proven and practical strategies that have helped dynamic organizations with high churn rates deal more effectively with modifications to the work environment -- while minimizing staff downtime, construction schedules, and construction costs. Learn from an expert who shares effective techniques and best-in-class case studies.
Administrative Compensation Trends 2012
Gary Whyld and Beth Sears, OfficeTeam
Whether you have responsibility for hiring administrative staff or you are an administrative professional, don't miss this timely session that helps you get a head start on hiring success. Get the latest information on the hiring outlook for administrative professionals, including compensation trends for 2012. We'll cover local and national hiring trends and challenges, and the skills you need to be prepared to pay more for. Plus we'll identify the skills and attributes in greatest demand and offer tips on how to staff for success and how to find and retain top performers.
10 Creative Ways to Enhance Your Events Using Social Media
Liz King, Liz King Events
Every event planner knows that the fun of event planning is in the creativity. This session identifies ten creative ways to approach your events with a fresh perspective. Social media can help you to put the "social" into your events by promoting engagement, networking, and collaboration. Social media can also drive attendance and reinforce content. We'll talk about ways to spread the word about your events and help your attendees engage better before, during, and after events. Think live streaming, affiliate marketing, and so much more!
Event Technologies That Will Change Your Life
Liz King, Liz King Events
As a busy event planner, keeping up with the innovations in event technology seems impossible at times. Which new technologies offer an indelible value-added experience and which are distracting? When are old technologies your best choice? Join us to learn about innovative companies that are changing the landscape of events. We will talk about QR codes, online communities, ticketing tools, and many other tools and resources that transform the way we plan and implement events. Consider this your one-stop-shop to get you up-to-date on all things event technology related.
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